Shipping policy
Last updated: 21/10/2025
Thank you for shopping with Burgundi . We take pride in providing high-quality hair care products and ensuring that your order reaches you quickly and safely.
1. Order Processing
All orders are processed within 1–2 business days (Monday–Friday, excluding bank holidays) after receiving your order confirmation email.
You will receive a notification once your order has been shipped.
During busy periods (such as holidays or promotions), processing times may be slightly longer.
2. Shipping Rates and Delivery Estimates
We currently ship within the United Kingdom only. Shipping costs are automatically calculated at checkout based on your location and order total.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Delivery (Royal Mail Tracked 48) | 2–4 business days | £2.00 |
| Standard Delivery (Royal Mail Tracked 24) | 1–2 business days | £3.00 |
Note: Delivery estimates begin once your order has been dispatched.
3. Order Tracking
Once your order has been dispatched, you will receive an email with a tracking link so you can follow your parcel’s progress.
If you haven’t received your tracking number within 3 business days, please contact us.
4. Delivery Issues or Delays
We are not responsible for delivery delays caused by courier services, adverse weather conditions, or circumstances beyond our control.
If your parcel hasn’t arrived within 7 business days of dispatch, please contact us at [your email address] so we can investigate.
5. Damaged or Missing Items
If your order arrives damaged, or if any items are missing, please contact us within 48 hours of delivery at burgundimensgrooming@gmail.com with:
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Your order number
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Photos of the packaging and damaged items
We will arrange a replacement or refund as appropriate.
6. Local Delivery or Collection (Optional)
If you are based near (19 New Bailey Street, Salford, M3 5FS) you may select Local Delivery or Store Collection at checkout (if available).
We will contact you by email to arrange a suitable delivery or pick-up time.
7. International Shipping
At this time, we do not offer international shipping.
We plan to expand this service in the future subscribe to our newsletter for updates.
8. Contact Us
If you have any questions or concerns about your order or shipping, please contact our support team:
📧 Email: burgundimensgrooming@gmail.com
📞 Phone: +44 1618399958
🏢 Business Address: 19 New Bailey Street, Salford, M3 5FS